Welcome to Dune Shop’s FAQ page! We’ve compiled answers to the most common questions about our footwear collections, shipping policies, and more. Just like our shoes, we aim to keep things comfortable, transparent, and effortlessly stylish.
Product Questions
What types of shoes does Dune Shop offer?
We specialize in five carefully curated categories: Flats for everyday elegance, Heels for special occasions, Sandals for warm-weather comfort, Slippers for cozy moments, and Sneakers for active lifestyles. Each collection combines designer aesthetics with accessible pricing.
How do I choose the right size?
Our sizing runs true to standard US measurements. For specific fit recommendations, check the detailed size chart available on each product page. Remember our Albuquerque team hand-checks every pair before shipping to ensure quality.
Are your shoes suitable for wide feet?
While most styles follow standard widths, select designs in our Flats and Slippers categories offer more generous fits. Look for “wide fit” in the product description or contact our team for personalized recommendations.
Ordering & Account
How do I create an account?
Simply click “Register” during checkout to save your details for faster future purchases. Account holders receive early access to new arrivals and exclusive promotions.
Can I modify or cancel my order?
We process orders quickly (within 1-2 business days), but if you need changes,
email [email protected] immediately with your order number. We’ll do our best to accommodate your request before shipment.
Why was my payment declined?
We accept Visa, MasterCard, JCB, and PayPal. Declines usually occur due to: incorrect CVV, insufficient funds, or your bank’s fraud prevention. Try again or consider PayPal for alternative payment.
Shipping & Delivery
What are my shipping options?
✈️ Standard Shipping ($12.95): Via DHL/FedEx in 10-15 days (with tracking)
🎁 Free Shipping (Orders >$50): Via EMS in 15-25 days (basic tracking)
All international shipments may require customs clearance. Unfortunately, we currently don’t offer expedited shipping to maintain our affordable pricing.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use it on the carrier’s website (DHL, FedEx, or EMS) for real-time updates. Signature confirmation is required for security upon delivery.
My package is delayed – what should I do?
While most deliveries arrive within estimated windows, occasional delays occur. If your package exceeds the maximum delivery time, contact us at
[email protected] with your order number for assistance.
Do you ship to my country?
We ship worldwide except select Asian and remote regions. During checkout, enter your address to confirm availability. Our system automatically calculates any applicable duties/taxes.
Returns & Exchanges
What’s your return policy?
We accept returns within
15 days of delivery. Items must be unworn, in original packaging with tags attached. Email
[email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is faulty.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5 business days to your original payment method. International refunds may take additional banking processing time.
Do you offer exchanges?
Currently, we process returns followed by new orders for size/color changes. This ensures you receive fresh inventory from our Albuquerque warehouse. For fastest service, mention “Exchange” in your return request email.
Still Have Questions?
Our Albuquerque-based team is happy to help! Email us at [email protected] for personalized assistance with your Dune Shop experience.
Remember: Combining multiple items unlocks free shipping while building your perfect footwear collection – just like our thoughtful delivery system, we’re here to make every step effortless.
